Full terms below. The version you actually need is the plain-English summary at the top of each one.
UK data, calls and texts are truly unlimited on both plans: no caps, no throttling. Boundless Europe includes unlimited calls and texts and 35GB of data a month across the EU and EEA, with no daily charge, plus 2,000 minutes and 2,000 texts a month from the UK to EU numbers. Premium-rate numbers (084, 087, 09) are not included.
Rolling 30-day. Pay in advance. To cancel, give 30 days’ notice by email. Your line runs to the end of those 30 days and anything unused is credited on your final bill. No fee.
Boundless Telecom Ltd — Consumer terms of service. Version 1.0, 11 October 2026. These terms apply to the Boundless UK and Boundless Europe plans bought at boundlessphone.com by consumers in the United Kingdom.
Boundless Telecom Ltd, registered in England and Wales (company no. 16328940), Office 5, Northgate Business Centre, Northgate, Whitelund Industrial Estate, Morecambe, Lancashire, LA3 3PA. Email admin@boundlessphone.com, phone 0121 716 2160. Your service runs on a UK mobile network operated by our wholesale partner.
A SIM or eSIM giving unlimited UK data, calls and texts (Boundless UK) or the same plus 35GB of data a month and unlimited calls and texts across the EU and EEA, and 2,000 minutes and 2,000 texts a month from the UK to EU numbers (Boundless Europe). Premium-rate numbers (084, 087, 09), international calls outside the EU, and directory enquiries are not included and are charged at the rates on our Help page. “Unlimited” means we do not cap or slow UK data, calls or texts for ordinary personal use; use that is commercial, continuous machine-to-machine, or resold is not permitted. Europe data stops at 35GB a month and can be topped up.
Your contract starts when we confirm your order by email after payment. eSIM QR codes are emailed within 3 hours of ordering between 9am and 5pm Monday to Friday, otherwise the next working day. Physical SIMs are posted within 48 hours. Your plan runs from the day the SIM is activated. We may refuse an order where we reasonably believe it is fraudulent or for resale.
£15 a month (Boundless UK) or £20 a month (Boundless Europe), including VAT, paid by card in advance every 30 days through our payment provider, Stripe. We do not store card details. If a payment fails we will tell you and retry; if it still fails after 7 days we may suspend the line until it is paid. You can switch between the two plans at any renewal.
As a distance sale you have 14 days from the day after your order to cancel for any reason. Tell us by email. We refund in full, less a fair amount for any days the service was live, within 14 days.
There is no minimum term. Give us 30 days’ notice by email at any time. Your service runs to the end of those 30 days and anything you have paid for beyond that is credited and refunded to your card. There is no cancellation fee. If you simply stop paying, the line is suspended after 7 days and closed after 60 days.
Boundless is designed as a second SIM alongside your existing one. We do not currently accept numbers transferred in from another network, and we do not issue PAC codes for transfer out. Your Boundless number stays with us when you leave.
You must not use the service for anything unlawful, to send spam or nuisance calls, to run a call centre or SIM-box, or in a way that harms the network or other customers. We may suspend or end the service, with notice where we reasonably can, if you do.
Mobile coverage varies with location, buildings, weather and demand; we cannot guarantee coverage everywhere. Check your postcode on our Coverage page before ordering. Report faults to us and we will work with the network to fix them. Where a fault is on our side and lasts more than 72 hours after you report it, we credit the days lost.
We will give you at least 30 days’ notice by email of any change to price or to these terms that is not in your favour, and you can leave without penalty before it takes effect.
We are responsible for loss you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care. We are not responsible for loss that is not foreseeable, for business losses, or for loss caused by events outside our reasonable control, including network outages at our wholesale partner. Nothing in these terms limits liability for death, personal injury or fraud, or your rights under the Consumer Rights Act 2015.
See our Complaints code below. If we cannot resolve a complaint within 8 weeks, or we write to you saying we have reached deadlock, you can refer it free to the independent alternative dispute resolution scheme named there.
These terms are governed by the law of England and Wales and the courts of England and Wales (or Scotland or Northern Ireland if you live there). Nothing in them affects your statutory rights.
We keep what we need to run your service and bill you. We don’t sell data. Ask for a copy of your data, or for it to be deleted, by emailing admin@boundlessphone.com.
Privacy policy. Version 1.0, 11 October 2026. Boundless Telecom Ltd is the data controller. ICO registration number: to follow on registration. Contact: admin@boundlessphone.com.
Name, email, postal address (for a physical SIM), phone number if you give it, the plan you chose, your Boundless number and SIM/eSIM identifiers, payment confirmations from Stripe (not your card number), support messages, and basic website analytics.
To provide and bill the service and handle support (performance of the contract); to meet legal duties such as tax records and lawful requests from authorities (legal obligation); to prevent fraud and keep the network secure (legitimate interests); to send service emails about your line (contract) and, only if you opt in, marketing (consent, withdraw any time).
Our wholesale network partner, which activates and runs your line and holds the records a UK communications provider must keep; Stripe, which processes payments; Netlify, which hosts the website and receives order forms; our email provider; and authorities where the law requires. We do not sell personal data and we do not share it for others’ marketing.
In the UK or EU, or with providers covered by UK adequacy decisions or standard contractual clauses.
Account and billing records for the life of your account and 6 years after for tax; support messages 12 months; enquiries that do not become orders 12 months; analytics 26 months.
You can ask for a copy of your data, correct it, have it deleted where we no longer need it, restrict or object to its use, and take a copy elsewhere. Email admin@boundlessphone.com; we reply within one month. You can complain to the Information Commissioner at ico.org.uk.
We use only cookies needed to run the site and anonymous analytics. We do not use advertising cookies. You can block cookies in your browser; the site still works.
Tell us by phone or at admin@boundlessphone.com. Not fixed in 8 weeks? Take it to CISAS, the independent dispute scheme, free.
Complaints code of practice. Version 1.0, 11 October 2026, published under Ofcom General Condition C4.
Phone 0121 716 2160 (Monday to Friday, 8am to 6pm), email admin@boundlessphone.com, or write to Boundless Telecom Ltd, Office 5, Northgate Business Centre, Northgate, Whitelund Industrial Estate, Morecambe, LA3 3PA. Tell us your Boundless number and what has gone wrong. If you need this code in large print or another format, ask.
We acknowledge within one working day and aim to resolve within 5 working days. If it takes longer we keep you updated at least weekly. Complaints are handled by the founder’s team; if you are unhappy with the answer, ask for it to be reviewed and a different person will look at it.
If your complaint is not resolved within 8 weeks, or we send you a deadlock letter sooner, you can take it free of charge to our alternative dispute resolution scheme: CISAS (Communications and Internet Services Adjudication Scheme), cedr.com/consumer/cisas, 020 7520 3814. Membership to be confirmed before launch; the scheme named on your deadlock letter applies. Their decision is binding on us, not on you.
We keep complaint records for 12 months and report on them when Ofcom asks.